In today’s digital age customers have high standards and limited patience.
The world is their marketplace and they have many options for purchasing products and obtaining services. At the push of a button, a customer expects answers and resolutions. But how easy do you make it for your customers to contract your organisation?
In this short video Oonagh McBride, the Head of Inisoft, and Arceeb Moughal, Director of Commercial for Kura, discuss this topic and the implications it has for organisations that don’t get their customer service strategy right.
Watch the video here!