In today’s digital age your customers have high standards and limited patience. The world is their marketplace and customers have many options for purchasing products and obtaining services.
At the push of a button, a customer expects answers and resolutions. But how easy do you make it for your customers to contact your organisation? What if your client was vulnerable and needed immediate answers? And what are the implications to the company and the client if your service strategy doesn’t meet their expectations?
In a recent webinar, we explored this topic with our client Turn2us, a national charity.
Watch this On Demand recording and you’ll learn why Turn2us adopted an Omni-Channel strategy to best serve their customers, why they selected Inisoft’s contact centre technology, Syntelate Connect, and the key results they’ve achieved since adopting this approach, e.g. 97% of people now receive the help they’re looking for, and 96% of users would recommend them.