It’s generally agreed that the role of people in a contact centre will increasingly become one of problem-solving; dealing with more complex enquiries and transactions. But while the overall pattern is accepted, the implications of it for organisations and customer service advisors have not been widely explored.
With this in mind, Kura commissioned Ember Services to produce “The People Factor“, a new report to understand the future nature of work in customer service.
On the 8th June, Kura’s Director of Commercial, Arceeb Moughal will be joined by Ember Service’s Director, Mike Havard as they take a deep dive into the outcomes of this report.
To register your place at this webinar, please click here.