Sabio has acquired DatapointEurope, a leading contact centre technology service, in a deal that creates a combined £60 million revenue business with pan-European capability.
Founded in 1998, Sabio is the UK’s largest independent provider of contact centre technology solutions, with the company also boasting a growing presence across the Asia-Pacific region. The acquisition is part of Sabio’s plans to double the size of its business.
DatapointEurope has a strong European footprint with headquarters in Madrid and offices in Barcelona, Milan, Paris and Utrecht. The company also operates a global alliance programme to support organisations across the Americas.
“Geographical expansion is critical to Sabio’s growth plans, so the acquisition of DatapointEurope – with its broad reach across Europe and the Americas – is an important next step for the company,” commented Sabio’s chief executive officer, Andy Roberts. “DatapointEurope’s international footprint entirely complements Sabio’s existing strong presence in the UK and the Asia-Pacific markets, enabling the combined operation to address the demand for innovative global customer experience solutions.”
“Joining Sabio is a logical move for DatapointEurope as there’s a particularly close fit in terms of our culture and values, along with our shared commitment to making our organisations a great place to work,” added Rafael Aranda, DatapointEurope’s chief executive officer. “We’re particularly proud to be a founding partner of the Intelligent Communications Alliance (ICA) – a specialised global solutions integrator helping multinational clients.
“By combining Sabio and DatapointEurope’s expertise – in helping organisations to define, implement and support customer experience solutions based on some of the market’s leading technologies – we are looking forward to developing the ICA further. Additionally, both organisations hold key strategic technology partnerships, and are recognised for their ability to deliver complex customer experience solutions based on our industry’s core technologies.”