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Headline Partner

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Ctalk

Ctalk specialises in Inbound and Outbound Contact Centre services. Ctalk provide solutions encompassing the following technologies: ACD; IVR; Speech Recognition; Automated Email Distribution; Web Chat; Outbound Dialling; Call and Screen Recording; CRM/Database Integration; Supervisor Monitoring and Analysis tools; Remote Home Worker capability and a Comprehensive Reporting Suite.

Gold Partners

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Aspect

Aspect helps enterprises break down the walls between people, processes, systems and data sources, empowering organisations to unite around the customer journey. Our customer engagement centre offers capabilities that drive dynamic conversational interactions for an omni-channel customer experience.

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Quickscripts

QuickScripts is a drag and drop workflow based interface that allows users to create and manage call scripts. The software application is easily customised with existing PBX platforms and integrates with CRM solutions.

Premier CX

Premier CX

Premier CX is an independent creative agency that improves the way clients across the globe interact with customers. We work across all contact centre touchpoints to create a great customer experience whether that is over the phone, online, via email, video, text, live-chat or by post.

Performance Telecom

Performance Telecom help businesses understand their customer journey and enhance their customers’ experience. Our award winning technological innovations increase automation and reduce cost while improving your agent retention and customer satisfaction.

Dialoga

After becoming the only operator with its own network in 21 countries, Dialoga has now developed its own WebRTC platform for final users, contact center agents and homeshoring agents.

8×8

8×8 offers fully integrated cloud-based contact centre solutions, with enterprise class functionality. With 128 patents, we are the only cloud based provider to own and develop our own technology.

GCI

GCI is one of the UK’s leading Managed IT Service Providers with offices from London to Glasgow. It is one of the UK’s fastest growing MSP’s and provides a suite of managed services designed around five capability pillars: cloud, unified communications, security & compliance, network & infrastructure, and full IT support.

Genesys

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships.

Moneypenny

Specialist Teams from Moneypenny is revolutionising customer services. Your brand delivered by our team – providing exemplary service via voice, video and text channels.

Liquid Voice

Liquid Voice is leading UK provider of interaction recording, quality management and analytics solutions that generate positive business outcomes and transform contact centre performance for organisations operating in many different market sectors.

Cyara

Cyara is the world’s #1 provider of an omnichannel CX assurance platform. Every day, hundreds of the world’s most elite companies use Cyara’s Platform to accelerate the delivery of seamless and frustration-free customer experiences.

Daisy

We can work with you to deliver intelligent and integrated contact centre solutions, which will empower your staff to deliver a better quality of customer engagement.

Esendex

Esendex is a global business communication provider, delivering reliable SMS, voice, web and multichannel solutions that help businesses like yours improve the way you handle calls and effectively engage with customers.

Serenova

Serenova is a Cloud Contact Centre vendor helping brands like First Utility and Nuffield Health transform customer experience. We replace ageing ACD solutions with integrated multichannel agent desktops, or voice toolbars embedded within common CRMs.

IFS-mplsystems

Making complex customer service simple: IFS-mplsystems provide Omni-Channel Contact Centre & Customer Service CRM technology on premise, cloud based –experts in configuring solutions around complex business processes.

Mango

Mango is a 24/7, 365 Contact Centre specialising in providing telephone services. Mango is full of fresh ideas, with a dedicated team, ready to give your business an extra edge.

Plantronics

PLANTRONICS OFFERS THE INDUSTRY’S MOST COMPLETE PORTFOLIO OF CORDED AND WIRELESS CONTACT CENTRE HEADSETS.
Designed and developed using a variety of wearing styles, the most advanced sound technologies, and a focus on all-day comfort, we have a proven solution for every contact centre need and preference.

Eptica

Eptica provides conversational and collaborative solutions powered by AI that enhance digital CX. We enable organisations to engage in meaningful conversations with their customers, improving daily life for everyone.

Transversal

Built to empower today’s contact centre agents and self-serving customers, Transversal’s Prescience™ cognitive knowledge solution delivers modern and outstanding customer experiences across every channel and through every interaction.

Mitel

Mitel helps companies all over the world meet their customers with a superior customer experience on their media of choice, transforming the contact centre into the digital customer experience centre.

VoltDelta

Transform your customer experiences by transitioning your contact centre to the cloud with VoltDelta. Deliver a single customer view with integrated CRM including Oracle Service Cloud and Microsoft Dynamics.

PCI Pal

PCI Pal is a suite of solutions designed to help run your customer contact operations in adherence with the Payment Card Industry Data Security Standard (PCI DSS).

Worldline

Worldline connects people by combining payments and digital expertise, enabling brands to better connect with their customers. Worldline is the European leader and a global player in the payments and transactional services industry.

Silver Partners