Ctalk specialises in Inbound and Outbound Contact Centre services. Ctalk provide solutions encompassing the following technologies: ACD; IVR; Speech Recognition; Automated Email Distribution; Web Chat; Outbound Dialling; Call and Screen Recording; CRM/Database Integration; Supervisor Monitoring and Analysis tools; Remote Home Worker capability and a Comprehensive Reporting Suite.
Aspect Software helps companies around the world deliver remarkable customer experiences across every conversation and channel by helping them align their engagement strategy with today’s growing consumer expectations.
QuickScripts is a drag and drop workflow based interface that allows users to create and manage call scripts. The software application is easily customised with existing PBX platforms and integrates with CRM solutions.
Premier CX is a creative house dedicated to enhancing customer experience for callers to contact centres and visitors to websites. We design and produce Contact Centre Audio, Audio Branding and Audio Consulting, plus Web Self-Service Video solutions.
Performance Telecom help businesses understand their customer journey and enhance their customers’ experience. Our award winning technological innovations increase automation and reduce cost while improving your agent retention and customer satisfaction.
After becoming the only operator with its own network in 21 countries, Dialoga has now developed its own WebRTC platform for final users, contact center agents and homeshoring agents.
8×8 offers fully integrated cloud-based contact centre solutions, with enterprise class functionality. With 128 patents, we are the only cloud based provider to own and develop our own technology.
GCI is one of the UK’s leading Managed IT Service Providers with offices from London to Glasgow. It is one of the UK’s fastest growing MSP’s and provides a suite of managed services designed around five capability pillars: cloud, unified communications, security & compliance, network & infrastructure, and full IT support.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships.
Specialist Teams from Moneypenny is revolutionising customer services. Your brand delivered by our team – providing exemplary service via voice, video and text channels.
Liquid Voice is leading UK provider of interaction recording, quality management and analytics solutions that generate positive business outcomes and transform contact centre performance for organisations operating in many different market sectors.
Cyara is the world’s #1 provider of an omnichannel CX assurance platform. Every day, hundreds of the world’s most elite companies use Cyara’s Platform to accelerate the delivery of seamless and frustration-free customer experiences.
We can work with you to deliver intelligent and integrated contact centre solutions, which will empower your staff to deliver a better quality of customer engagement.
Esendex is a global business communication provider, delivering reliable SMS, voice, web and multichannel solutions that help businesses like yours improve the way you handle calls and effectively engage with customers.
Serenova is a Cloud Contact Centre vendor helping brands like First Utility and Nuffield Health transform customer experience. We replace ageing ACD solutions with integrated multichannel agent desktops, or voice toolbars embedded within common CRMs.
Making complex customer service simple: mplsystems provide Omni-Channel Contact Centre, Customer Service CRM & Field Service Management technology on premise, cloud based –experts in configuring solutions around complex business processes.
Mango is a 24/7, 365 Contact Centre specialising in providing telephone services. Mango is full of fresh ideas, with a dedicated team, ready to give your business an extra edge.
PLANTRONICS OFFERS THE INDUSTRY’S MOST COMPLETE PORTFOLIO OF CORDED AND WIRELESS CONTACT CENTRE HEADSETS.
Designed and developed using a variety of wearing styles, the most advanced sound technologies, and a focus on all-day comfort, we have a proven solution for every contact centre need and preference.
Eptica provides conversational and collaborative solutions powered by AI that enhance digital CX. We enable organisations to engage in meaningful conversations with their customers, improving daily life for everyone.
Mitel helps companies all over the world meet their customers with a superior customer experience on their media of choice, transforming the contact centre into the digital customer experience centre.