Ctalk specialises in Inbound and Outbound Contact Centre services. Ctalk provide solutions encompassing the following technologies: ACD; IVR; Speech Recognition; Automated Email Distribution; Web Chat; Outbound Dialling; Call and Screen Recording; CRM/Database Integration; Supervisor Monitoring and Analysis tools; Remote Home Worker capability and a Comprehensive Reporting Suite.
Aspect helps enterprises break down the walls between people, processes, systems and data sources, empowering organisations to unite around the customer journey. Our customer engagement centre offers capabilities that drive dynamic conversational interactions for an omni-channel customer experience.
QuickScripts is a drag and drop workflow based interface that allows users to create and manage call scripts. The software application is easily customised with existing PBX platforms and integrates with CRM solutions.
Premier CX is an independent creative agency that improves the way clients across the globe interact with customers. We work across all contact centre touchpoints to create a great customer experience whether that is over the phone, online, via email, video, text, live-chat or by post.
Performance Telecom help businesses understand their customer journey and enhance their customers’ experience. Our award winning technological innovations increase automation and reduce cost while improving your agent retention and customer satisfaction.
We can work with you to deliver intelligent and integrated contact centre solutions, which will empower your staff to deliver a better quality of customer engagement.
Making complex customer service simple: IFS-mplsystems provide Omni-Channel Contact Centre & Customer Service CRM technology on premise, cloud based –experts in configuring solutions around complex business processes.
Built to empower today’s contact centre agents and self-serving customers, Transversal’s Prescience™ cognitive knowledge solution delivers modern and outstanding customer experiences across every channel and through every interaction.