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Headline Partner

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Ctalk

Ctalk specialises in Inbound and Outbound Contact Centre services. Ctalk provide solutions encompassing the following technologies: ACD; IVR; Speech Recognition; Automated Email Distribution; Web Chat; Outbound Dialling; Call and Screen Recording; CRM/Database Integration; Supervisor Monitoring and Analysis tools; Remote Home Worker capability and a Comprehensive Reporting Suite.

Gold Partners

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Aspect

Aspect helps enterprises break down the walls between people, processes, systems and data sources, empowering organisations to unite around the customer journey. Our customer engagement centre offers capabilities that drive dynamic conversational interactions for an omni-channel customer experience.

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Quickscripts

QuickScripts is a drag and drop workflow based interface that allows users to create and manage call scripts. The software application is easily customised with existing PBX platforms and integrates with CRM solutions.

Premier CX

Premier CX is an independent creative agency that improves the way clients across the globe interact with customers. We work across all contact centre touchpoints to create a great customer experience whether that is over the phone, online, via email, video, text, live-chat or by post.

Performance Telecom

Performance Telecom help businesses understand their customer journey and enhance their customers’ experience. Our award winning technological innovations increase automation and reduce cost while improving your agent retention and customer satisfaction.

Daisy

We can work with you to deliver intelligent and integrated contact centre solutions, which will empower your staff to deliver a better quality of customer engagement.

IFS-mplsystems

Making complex customer service simple: IFS-mplsystems provide Omni-Channel Contact Centre & Customer Service CRM technology on premise, cloud based –experts in configuring solutions around complex business processes.


Transversal

Built to empower today’s contact centre agents and self-serving customers, Transversal’s Prescience™ cognitive knowledge solution delivers modern and outstanding customer experiences across every channel and through every interaction.

Salesforce

Salesforce, the global CRM leader, enables companies to connect to their customers in a whole new way. With its innovative Customer Success Platform, Salesforce sets the global standard for customer relationship management, engagement, and intelligence by integrating sales, service, marketing, community, analytics, IoT, and app development in a trusted cloud for businesses of every size and industry.

Aircall

Aircall is call center software which empowers Sales & Support teams to ace every call. Connect your phone system to your favorite business tools and simplify the way your business handles phone calls across teams and regions.

8×8

8×8, leading provider of truly unified communications, offers fully integrated cloud based contact centre solutions and analytics in a single, open and real-time platform. The only cloud based provider to own and develop its own technology, 8×8 eliminates information silos to improve individual and team productivity, business performance and customer experience.

AdExchange

Adexchange reduce cost and transform CX by streamlining service channels.
We improve channel shift and self-service by addressing content, design and touchpoint strategy across FAQs, Chat, Email, IVR and SMS.

Nivo Hub

Secure messaging for customer sales and service. Onboard customers. Service customers. Support collections and recoveries. Messaging is up to 10x more efficient than the phone and always preferred by customers.

Tao

Tao is an internationally award-winning People Analytics & Behaviour Change startup. Applying hard data to your soft issues, we bring a unique ‘ground up’ approach that positively changes cultures, fast.

PTW

PTW provides customer experience, quality assurance, engineering, audio production and localisation services to digital media and technology disruptors worldwide. Verticals include eLearning, IOT and games (mobile, PC, console, VR).

VoltDelta

Transform your customer experiences by transitioning your contact centre to the cloud with VoltDelta. Deliver a single customer view with integrated CRM including Oracle Service Cloud and Microsoft Dynamics.

Plantronics

PLANTRONICS OFFERS THE INDUSTRY’S MOST COMPLETE PORTFOLIO OF CORDED AND WIRELESS CONTACT CENTRE HEADSETS. Designed and developed using a variety of wearing styles, the most advanced sound technologies, and a focus on all-day comfort, we have a proven solution for every contact centre need and preference.

Genesys

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships.

Kura Inisoft

We’re a market leading provider of outsourced contact centre services and software solutions for a number of the world’s most successful brands. To find out more visit www.inisoft.com or www.wearekura.com

Aegis

Aegis is an offshore contact centre provider – particularly South Africa for voice and India for back office without any degradation in service quality, compliance or customer experience compare to the UK but with significant cost saving.

mpl Contact

Mpl Contact provide overflow, out of hours, and outsourced contact centre services, either through our skilled bureau, or our flexible dedicated solution. Small enough to be flexible, large enough to be sophisticated.

StellaService

Stella Connect is a front-line performance management tool that leverages real-time customer feedback to measure and improve the performance of contact center agents.

NICE

NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise call centre software solutions that empower organisations to make smarter decisions based on advanced analytics of structured and unstructured data.

Synthetix

Synthetix are leaders in AI-powered online customer service, including seamlessly integrated Chatbots, Live Chat/Messaging, Intelligent FAQs, Visual IVR, Agent Knowledge-bases, and Callback.

Valoris Center

Valoris Center is a Romanian company founded in 2006 which offers integrated BPO services, among following: contact center, back office services, recruitment and staff leasing, training programs and SaaS solutions.

Silver Partners