• Tesco consolidates Cardiff call centre jobs

    960 447 Stuart O'Brien

    Tesco has confirmed that up to 1,100 jobs could be lost at its call centre in Cardiff.

    The supermarket giant said it was consolidating its customer engagement centres (CEC) into a single site in Dundee, where around 250 jobs will be created. Workers from the Cardiff area will be offered work at the Dundee site. The Cardiff centre will close in February.

    Matt Davies, UK chief executive of Tesco, said: “The retail sector is facing unprecedented challenges and we must ensure we run our business in a sustainable and cost-effective way, while meeting the changing needs of our customers.

    “To help us achieve this, we’ve taken the difficult decision to close our customer service operations in Cardiff.

    “We realise this will have a significant effect on colleagues in the Cardiff area, and our priority now is to continue to do all we can to support them at this time.”

    First Minister Carwyn Jones had spoken to Davies and “expressed my concern about the proposals”. Jones also confirmed that there would be help available to those affected by the closure.

    Welsh Secretary Alun Cairns said he understood it was a “commercial decision for Tesco” but the news “will cause a great deal of concern” to workers”.

    He said he was “committed to working with relevant agencies, local authorities and the Welsh Government”.

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    Stuart O'Brien

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