Ventrica has announced plans for extra capacity at a new site in Southend, generating at least 400 new positions and growing its workforce to over 800 staff over the next two years.
The new 14,000sqft. premises will be located close to the town centre, next to the existing contact centre, and operational by September 1st 2017.
Ventrica founder and managing director, Dino Forte commented: “The second centre forms part of our on-going blueprint to develop and grow the company in a sustainable fashion whilst remaining ‘medium-sized’, a fundamental component of our on-going strategy to remain, agile, innovative and technically advanced. Our business plan remains the same which is to offer high quality, personalised outsourced customer care services on behalf of blue chip brands and young dynamic businesses. The additional space will emulate the same inspirational workplace that we’ve already created at our original contact centre. This will double our overall capacity as well as increase our overall resilience for customers.
“From the beginning, our business has always been about people and this remains our number one priority and focus. By developing an amazing environment we’ve been able to attract and retain a high calibre of dedicated staff who are deeply passionate about delivering an exceptional customer experience. Our customers tell us that they love the atmosphere we’ve created and the feel-good factor that is reflected in the attitude of our staff and the strength of their engagements with customers over a wide range of channels from the phone through to webchat, email and social media platforms.”
In 2016, the company celebrated the opening of its penthouse suite, providing an additional 6,000 sq. ft. of capacity, the launch of its new digital division for outsourced social media management and the winning of ‘Contact Centre of the Year’ at the London & South East Contact Centre Awards.
Ventrica currently employs 400 full and part-time staff and works on behalf of household names such as New Look, McDonalds, Jimmy Choo, UGG Australia, Barratt Homes and the UK’s leading retirement homes builder, McCarthy & Stone.