• INDUSTRY SPOTLIGHT: Aegis Customer Experience Management

    960 640 Stuart O'Brien
    AEGIS

    Aegis is one of the leading global business services providers of customer experience management. For 30 years, we have been the go-to experience creator for global giants across multiple industry verticals.

    Aegis has a presence in 9 countries with operations being supported from 46 delivery locations managing over one billion moments-of-truth being supported by over 40,000 employees globally in 36 languages. We believe there is a real opportunity for UK clients to benefit financially from offshore servicing particularly South Africa for voice and India for back office activity without any degradation in service quality, compliance or customer experience.

    Aegis’ services primarily cover:

    • Customer Lifecycle Management: Covering the complete lifecycle of customer interactions and engagement associated with a brand from the point of sale (telemarketing, lead generation, etc.) through to order processing, customer service, technical support and customer retention and loyalty management. We support our customers through multiple channels including voice, email, chat, etc. through both on shore and off shore servicing.
    • Back Office Services: Covering operations support activities managed as part of non-customer facing activities including transaction processing, document management and processing, finance and accounting back office, HR back office, and spend management and general procurement back office.

    Aegis’ operates in the telecommunications, banking, financial services and insurance, technology, retail, travel & hospitality, manufacturing & automotive sectors worldwide and counts world leading brands among its clients.

    Visit www.aegisglobal.com or contact Will McAllister on 077899 65424 or Paul Stephen on 07769 297696.

    AUTHOR

    Stuart O'Brien

    All stories by: Stuart O'Brien

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