eConnect is an online platform which provides current, year-round news and
analysis from key industry sectors
Born out of the success of our existing and ever-growing events portfolio, our fortnightly eConnect newsletters bring together the latest industry news, topical content, recruitment opportunities and event information directly to your inbox.
INDUSTRY SPOTLIGHT: Advanced solution for outbound communication
960 640 Stuart O'Brien

Manual dialling, reaching engaged tones and answering machines, incorrect dialled numbers, waiting…

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INDUSTRY SPOTLIGHT: Jabra Engage 50 – Engineered to be the world’s best professional digital corded headset*
960 640 Stuart O'Brien

The intelligent headset for enhanced customer satisfaction. Digital sound for the clearest…

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GUEST BLOG: Autonomy by Automation
960 640 Stuart O'Brien

By Jonathan Sharp, Director, Britannic Technologies Technologies such as artificial intelligence (AI)…

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Your personal invitation to meet customer experience experts
960 640 Stuart O'Brien

Britannic Technologies gets to the heart of your business by helping you…

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Ember Services
CX specialist Ember Group acquired by Davies Group
960 640 Stuart O'Brien

Ember Group, a customer experience (CX) consulting and digital solutions business, has…

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Web chat high on UK financial services agenda
960 640 Stuart O'Brien

UK financial services companies expect to make massive investments in AI-enabled web…

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GUEST BLOG: Live Chat… All talk?
960 640 Stuart O'Brien

By Adexchange Some love it, some hate it, and it has our agents…

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INDUSTRY SPOTLIGHT: Storacall Star Advanced Replay – A new search and replay module for the ST range of call recorders
960 640 Stuart O'Brien

Storacall Voice Systems has just launched the new Storacall-STAR advanced search and…

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FREE SOFTWARE: EvaluAgent launch free quality monitoring software
960 640 Stuart O'Brien

Currently managing your Quality Monitoring on spreadsheets? EvaluAgent has launched a free…

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INDUSTRY SPOTLIGHT: Storacall Advanced Replay
960 640 Stuart O'Brien

Storacall Advanced Replayis a new search and replay module for the ST…

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GUEST BLOG: Omni-channel – 3 ways to get there
960 640 Stuart O'Brien

By Synthetix The variety and choice of communication channels in recent years…

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GUEST BLOG: Ensuring the ROI of adding Artificial Intelligence
960 640 Stuart O'Brien

By IFS | mplsystems Adding artificial intelligence to the contact centre is…

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GUEST BLOG: What skills do the agents of tomorrow need?
960 640 Stuart O'Brien

Agents in service and sales are often the first point of contact…

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Kura
Kura becomes ‘largest independent outsourcer in the UK’
960 640 Stuart O'Brien

Kura has announced the acquisition of both Parseq Limited and Stellar UK…

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GUEST BLOG: Creating an effective Knowledge Base
960 640 Stuart O'Brien

By Helen Thain, Content Manager, Adexchange The mind of a Contact Centre Manager…

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INFOGRAPHIC: Behaviour change is broken
960 640 Stuart O'Brien

Change programmes don’t work. Even studies from those like McKinsey, who are…

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8×8 confirms general availability of X Series
960 640 Stuart O'Brien

Cloud comms specialist 8×8 has announced the general availability of its next-gen…

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12 point guide for contact centres struggling with GDPR
960 640 Stuart O'Brien

Semafone has created a guide for contact centres to help them comply with…

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Amazon still top of UK customer satisfaction index
960 640 Stuart O'Brien

Amazon is still number one in the UK Customer Satisfaction Index (UKCSI),…

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GUEST BLOG: Superagents – 6 reasons to celebrate
960 640 Stuart O'Brien

Rather than fear robots taking over the contact center, Nick Smith at…

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RECOMMENDED: Social Media Management Services
960 640 Stuart O'Brien

As part of our focus on Social Media Management Services this month,…

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INDUSTRY SPOTLIGHT: Northern Ireland Customer Services
960 640 Stuart O'Brien

Northern Ireland has a track record of investment and reinvestment in the…

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TTEC makes waves with European expansion
960 640 Stuart O'Brien

TTEC has signalled its intentions in Europe and the wider EMEA region…

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Omni-Agents – Fact of fiction?
960 640 Stuart O'Brien

As the great multi-skilling debate continues, Tommy Palomäki of Teleopti outlines the…

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SAVE THE DATE: Call Centre & Customer Services Summit
960 640 Stuart O'Brien

The Call Centre & Customer Services Summit heads to Manchester this autumn,…

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AEGIS
Aegis named a Global Leader once again
960 640 Stuart O'Brien

Aegis Customer Support Services has been named in the Leaders Category of…

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Let’s talk about Omnichannel and… UNICORNS
960 640 Stuart O'Brien

Sesui’s CTO Manveer Mangat discusses omnichannel strategies – and unicorns… Yes, that’s…

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SAVE THE DATE: Call Centre & Customer Services Summit
960 640 Stuart O'Brien

The next Call Centre & Customer Services Summit will take place on…

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Dialoga
Dialo.ga increases revenue by 30% in 2018
960 640 Stuart O'Brien

Dialo.ga secured an increase in sales of 30% in 2018, reaching total…

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Jabra launches Engage headset brand
960 640 Stuart O'Brien

Jabra has rolled out a new headset brand, promising noise-cancelling microphones, three…

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New management team at Forum Events
960 640 Stuart O'Brien

Forum Events – the company behind the Call Centre & Customer Services…

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8 ways to re-energise customer service
960 640 Stuart O'Brien

Turning customer interactions into opportunities is easier than you think, according to…

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FREE GUIDE: The cure for the common call
960 640 Stuart O'Brien

By Synthetix No-one likes waiting. Untimely responses to customer queries are one…

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RECOMMENDED: Jabra Biz Headsets
960 640 Stuart O'Brien

Denmark-based Jabra is a manufacturer of earbuds, headsets, portable conferencing devices and…

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Conversocial taps onto China with WeChat integration
960 640 Stuart O'Brien

Conversocial has added WeChat support, tapping its platform into the power of the…

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AEGIS
INDUSTRY SPOTLIGHT: Aegis Customer Experience Management
960 640 Stuart O'Brien

Aegis is one of the leading global business services providers of customer…

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RECOMMENDED: Call Centre Analytics – Mediahawk
960 640 Stuart O'Brien

Established over 15 years ago, Mediahawk is at the forefront of call…

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Sabio acquires customer service data specialist Bright UK
960 640 Stuart O'Brien

Customer experience solutions provider Sabio has acquired Bright UK, a specialist in customer…

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GUEST BLOG: Speaking your customers’ language
960 640 Stuart O'Brien

By Pole To Win Multilingual support is essential in a global market.…

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Call Centre & Customer Services Summit
The Rise of the Robots: Can AI deliver happy customers?
960 640 Stuart O'Brien

Register now for the Call Centre & Customer Services Summit and you’ll…

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Buyer Trends
Artificial Intelligence tops 2018 contact centre buying trends
960 640 Stuart O'Brien

Artificial intelligence, multichannel communications and web self-service/web chat top the list of…

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Paul Dunne
5 minutes with… Paul Dunne, Plantronics
960 640 Stuart O'Brien

Paul Dunne, Regional Director – Sales & Marketing, UK & Ireland, discusses the contact…

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AEGIS
INDUSTRY SPOTLIGHT: Aegis Customer Experience Management
960 640 Stuart O'Brien

Aegis is one of the leading global business services providers of customer…

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Millennials are redefining customer service
960 640 Stuart O'Brien

By Merchants As the biggest generation and consumer group in the world…

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