• CASE STUDY: Argos ‘Sales Through Service’ for Live Chat Agent

    960 640 Stuart O'Brien

    By Ember Group

    Like many retailers Argos is aware of the competitive nature of its business and came to Ember for assistance in maximising value in customer conversations using a ‘Sales Through Service’ approach.

    The project was focused on ensuring that contact centre teams speaking to customers over the telephone and via website ‘Live Chat’ were focused to help the customer buy…

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    AUTHOR

    Stuart O'Brien

    All stories by: Stuart O'Brien

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