Dialo.ga secured an increase in sales of 30% in 2018, reaching total revenue of £54 million for the year and EBITDA slightly above £9 million, representing a growth of 47% over 2017.
The company closed its 2017 fiscal year with an EBITDA of £6.1 million.
Dialo.ga says its 2017 sales and 2018 contracts are largely the result of the its commitment three years ago to develop its own real-time audio, video and messaging communications platform based on the WebRTC protocol.
Furthermore, its says a commitment to R&D in the field of Artificial Intelligence (Deep Learning) focusing on the areas of customer service and attention, has been a catalyst behind the growth. This particular area of its business has been developed through the group’s new company called utopia.AI, in which a team of doctors and engineers specializing in Deep Learning develop their activity.
All Dialo.ga services are presented through its own applications or through integration into third-party applications through an integration platform called parthenon.io, where the development community has the development kits to take advantage of the group’s communications and Artificial Intelligence resources.
Dialo.ga says that in 2017 it became the only worldwide telecommunications operator with its own network in 29 countries and with a potential market of over one billion customers. The company has confirmed that it will continue with the global expansion of its services during 2018, with Eastern Europe and South America as its next targets.
This was reflected in the first quarter of 2018, with the opening of two new sales and support offices in Miami and Bordeaux as well as the announcement of a future opening in Manchester. These three locations are key to the operator’s plans to increase its physical presence in the Americas and Europe. The first steps of this new phase of expansion already took place a few months ago when the company announced the opening of a new branch in Venice.