• Do you provide Agent Coaching & Monitoring solutions? We want to hear from you!

    960 640 Stuart O'Brien

    Each month on Call Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in January we’re focussing on Agent Coaching & Monitoring solutions.

    It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today.

    So, if you’re a supplier of Agent Coaching & Monitoring solutions and would like to be included as part of this exciting new shop window, we’d love to hear from you – for more info, contact Gayle Buckland on g.buckland@forumevents.co.uk.

    Here are the areas we’ll be covering, month by month:

    Jan – Agent Coaching & Monitoring
    Feb – Analytics
    Mar – Call Centre Technology
    Apr – Automated Customer Satisfaction
    May – Social Media
    Jun – Artificial Intelligence
    Jul – Virtual Call/Contact Centres
    Aug – Training & Development
    Sep – Knowledge Management
    Oct – Web Self Service/Chat
    Nov – Display Boards
    Dec – CRM

    For more information on any of the above, contact Gayle Buckland on g.buckland@forumevents.co.uk.

    AUTHOR

    Stuart O'Brien

    All stories by: Stuart O'Brien

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