• Do you provide Technology Solutions to call centres? We want to hear from you!

    960 640 Stuart O'Brien

    Each month on Call Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in March we’re focussing on new Technology.

    It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today.

    So, if you’re a supplier of tech to call centres and would like to be included as part of this exciting new shop window, we’d love to hear from you – for more info, contact Gayle Buckland on g.buckland@forumevents.co.uk.

    Here are the areas we’ll be covering, month by month:

    Mar – Call Centre Technology
    Apr – Automated Customer Satisfaction
    May – Social Media
    Jun – Artificial Intelligence
    Jul – Virtual Call/Contact Centres
    Aug – Training & Development
    Sep – Knowledge Management
    Oct – Web Self Service/Chat
    Nov – Display Boards
    Dec – CRM

    For more information on any of the above, contact Gayle Buckland on g.buckland@forumevents.co.uk.

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    Stuart O'Brien

    All stories by: Stuart O'Brien

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