• Domestic & General creates 150 new jobs at refurbished site

    960 640 Stuart O'Brien

    Specialist warranty provider Domestic & General has created 150 new jobs after unveiling a £3.4 million revamped office in Nottingham.

    The refurbishment follows the opening of a new base near City Gate East, together employing over 850 members of staff. The expansion will take the company’s headcount to 1,000 people.

    Over 16 million people in over 14 countries use Domestic & General’s warranties to cover over 22 million appliances, including boilers and white goods.

    Chief executive Ian Mason said: “We want to look after our people and engage them so we can provide a better service to our customers.

    “We like Nottingham because we can get good quality people, which is why we wanted to create more space.

    “There’s a good contact centre infrastructure here so we have the management skills available for running them.”

    The refurbished site offers new break-out areas, work pods, desks, flooring and decor. The company also aims to provide better training and technology to increase the speed and effectiveness of customer response at the call centre.

    New job positions include agents, line mangers, planners business analysts and project managers.

    Mason believes that the firm has the potential to expand over the next 18 months, creating a further 400 jobs.

    “We outsource capacity at the moment, which you need for variable demand like at Christmas, but we would rather bring that in-house so there’s more people looking after our customers,” Mason added.

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    Stuart O'Brien

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