Echo-U has launched an ‘out of hours’ customer support service, which will see it provide 24/7 support to clients in the retail, utilities and mobile sectors.
A dedicated team of advisors at Echo-U South will deliver around the clock support to clients requiring assistance, whilst providing bespoke solutions to customer queries at any time of the day.
The company says the new service enables it to support the expansion of its client portfolio, which includes the likes of DPD, Sage, Sky and the National Careers Service.
Dave Halford, Sales Director at Echo-U, said: “We are delighted to be introducing a high quality and flexible service to our clients at Echo-U as we continue to grow as a business and develop innovative solutions to support customers.
“Delivered from our new Echo-U South contact centre, our advisors will deliver exceptional levels of support to consumers, available 24/7 to provide expert assistance and customer contact solutions whenever our clients’ customers need it.
“This is an important step as we further grow our presence in the south and supports our plans to bring the art of conversation to a wider range of clients from our modern contact centre in Bournemouth.”
Mandy Holford, Head of Customer Services at Echo-U, added: “Advances in technology means that consumer demands are constantly evolving, however one expectation remains the same, people want the brands they engage with to ‘serve them now and to serve them well’, particularly in the retail, utilities and mobile industries.
“People are no longer satisfied waiting for companies they engage with to respond to their enquiries and the team at Echo-U South are expertly positioned to deliver exceptional customer service to clients. This quality support will be heightened with the introduction of our new around the clock offering.”