Infinity CCS has partnered with Connexica to offer an analytics suite that includes a Data Discovery and Management (DDAM) module specifically designed to help companies become GDPR compliant.
Delivered on its own, as part of the analytics suite, or alongside the full Infinity Platform, Infinity CCS says DDAM can be installed and configured quickly and is already helping a number of business to achieve and maintain GDPR compliance.
An added benefit is that while indexing customer data, DDAM also creates a Single Customer View that provides agents and other staff with the tools to access intelligence from a single user interface so that it can be used to improve customer interactions.
Geoff Land, MD of Infinity CCS, said: “If your organisation is carrying out call centre activities on behalf of a client, you’ll need to ensure that everything you do in relation to that client’s customer data is detailed in your service agreement, contract or whatever legal framework you have in place. Our solution and partnership with Connexica is enabling us to quickly and cost effectively help businesses to do this”.
Jenny Jones, Marketing Co-ordinator at Connexica, added: “We are delighted to partner with Infinity CCS and to work on a number of exciting projects including GDPR and the Single Customer View. The Infinity Platform combined with our own CXAIR Platform has the ability to create market leading solutions designed to help organisations to achieve the unimaginable in relation to data insight and analytics”.
For Infinity CCS’s free guide on how about GDPR and how to boost omni-channel customer experience capabilities, click here.