Each month on Call Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in Match we’re focussing on Analytics.
It’s all part of our new ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today.
So, if you’re a supplier of Analytics solutions and would like to be included as part of this exciting new shop window, we’d love to hear from you – for more info, contact Lisa Carter on firstname.lastname@example.org.
Here are the areas we’ll be covering, month by month:
March – Analytics
April – Call Centre Technology
May – Automated Customer Satisfaction
June – Social Media
July – Artificial Intelligence
August – Virtual Call/Contact Centres
September – Training & Development
October – Knowledge Management
November – Web Self Service/Chat
December – Display Boards
For more information on any of the above, contact Lisa Carter on email@example.com.