• Do you provide analytics for contact centres? We want to hear from you!

    960 640 Stuart O'Brien
    Analytics

    Each month on Call Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in Match we’re focussing on Analytics.

    It’s all part of our new ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today.

    So, if you’re a supplier of Analytics solutions and would like to be included as part of this exciting new shop window, we’d love to hear from you – for more info, contact Lisa Carter on lisa.carter@mimrammedia.com.

    Here are the areas we’ll be covering, month by month:

    March – Analytics

    April – Call Centre Technology

    May – Automated Customer Satisfaction

    June – Social Media

    July – Artificial Intelligence

    August – Virtual Call/Contact Centres

    September – Training & Development

    October – Knowledge Management

    November – Web Self Service/Chat

    December – Display Boards

    For more information on any of the above, contact Lisa Carter on lisa.carter@mimrammedia.com.

    AUTHOR

    Stuart O'Brien

    All stories by: Stuart O'Brien

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