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Speakers

Jonty Pearce
Editor
Call Centre Helper

What are contact centres doing right now

Nicola Collister
Managing Director & Founder
Custerian

Is the voice in customer contact centres dead?

Ian Lycett
IT Configuration Senior Manager
Nationwide Building Society

The need for speed: How to adapt and react to ever-changing customer demands

Philip Cripps
Chief Executive
Thameside International

How to master the skills of conscious communication