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Speakers

Nicole Collister
CEO
Custerian

How will cloud and data impact the predicted value of knowledge workers in the contact centre and create efficiencies

Jon Meredith
Head of Sales iContact
IFS-mplsystems

Rise of the bot, will it kill the phone? How can AI and robotics deliver happy customers

Anthony Stears
MD
The Telephone Assassin

Objection handling” with the Telephone Assassin

William Montgomery
TEN LTD

How to be happy at work