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Headline Partner

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Ctalk

Ctalk specialises in Inbound and Outbound Contact Centre services. Ctalk provide solutions encompassing the following technologies: ACD; IVR; Speech Recognition; Automated Email Distribution; Web Chat; Outbound Dialling; Call and Screen Recording; CRM/Database Integration; Supervisor Monitoring and Analysis tools; Remote Home Worker capability and a Comprehensive Reporting Suite.

Gold Partners

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Aspect

Aspect helps enterprises break down the walls between people, processes, systems and data sources, empowering organisations to unite around the customer journey. Our customer engagement centre offers capabilities that drive dynamic conversational interactions for an omni-channel customer experience.

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Quickscripts

QuickScripts is a drag and drop workflow based interface that allows users to create and manage call scripts. The software application is easily customised with existing PBX platforms and integrates with CRM solutions.

Premier CX

Premier CX is an independent creative agency that improves the way clients across the globe interact with customers. We work across all contact centre touchpoints to create a great customer experience whether that is over the phone, online, via email, video, text, live-chat or by post.

Noble Systems

Noble Systems is a global leader in the customer communications industry, providing innovative solutions for Contact Centre, Workforce Management and Analytics technologies.

IMI Mobile

IMImobile is a cloud communications software and solutions provider that helps companies use mobile and digital technologies to communicate and engage with their customers.

IFS-mplsystems

Making complex customer service simple: IFS-mplsystems provide Omni-Channel Contact Centre & Customer Service CRM technology on premise, cloud based –experts in configuring solutions around complex business processes.


Transversal

Built to empower today’s contact centre agents and self-serving customers, Transversal’s Prescience™ cognitive knowledge solution delivers modern and outstanding customer experiences across every channel and through every interaction.

Natterbox

Natterbox delivers a global Cloud Telephony Platform. Unique as the world’s 1st and only end to end telephony service to be 100% embedded and managed within the Salesforce platform.

8×8

8×8, leading provider of truly unified communications, offers fully integrated cloud based contact centre solutions and analytics in a single, open and real-time platform. The only cloud based provider to own and develop its own technology, 8×8 eliminates information silos to improve individual and team productivity, business performance and customer experience.

Genesys

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships.

PTW

PTW provides customer experience, quality assurance, engineering, audio production and localisation services to digital media and technology disruptors worldwide. Verticals include eLearning, IOT and games (mobile, PC, console, VR).

VoltDelta

Transform your customer experiences by transitioning your contact centre to the cloud with VoltDelta. Deliver a single customer view with integrated CRM including Oracle Service Cloud and Microsoft Dynamics.

mpl Contact

Mpl Contact provide overflow, out of hours, and outsourced contact centre services, either through our skilled bureau, or our flexible dedicated solution. Small enough to be flexible, large enough to be sophisticated.

Kura Inisoft

We’re a market leading provider of outsourced contact centre services and software solutions for a number of the world’s most successful brands. To find out more visit www.inisoft.com or www.wearekura.com

Puzzel

With two decades of pure cloud experience, and over 20,000 concurrent agents, the globally provided Puzzel platform offers omni-channel contact centre functionality, open APIs, exceptional statistics and MI reporting.

Silver Partners