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Main Sponsor

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Ctalk

Ctalk specialises in Inbound and Outbound Contact Centre services. Ctalk provide solutions encompassing the following technologies: ACD; IVR; Speech Recognition; Automated Email Distribution; Web Chat; Outbound Dialling; Call and Screen Recording; CRM/Database Integration; Supervisor Monitoring and Analysis tools; Remote Home Worker capability and a Comprehensive Reporting Suite.

Gold Partners

mpl Contact

Mpl Contact provide overflow, out of hours, and outsourced contact centre services, either through our skilled bureau, or our flexible dedicated solution. Small enough to be flexible, large enough to be sophisticated.

IMI Mobile

IMImobile is a cloud communications software and solutions provider that helps companies use mobile and digital technologies to communicate and engage with their customers.

Premier CX

Premier CX is an independent creative agency that improves the way clients across the globe interact with customers. We work across all contact centre touchpoints to create a great customer experience whether that is over the phone, online, via email, video, text, live-chat or by post.

Puzzel

With two decades of pure cloud experience, and over 20,000 concurrent agents, the globally provided Puzzel platform offers omni-channel contact centre functionality, open APIs, exceptional statistics and MI reporting.

Diabolocom

Thanks to its fast deployment, its user-friendly interface fully integrated with the major CRM systems and a superior support, Diabolocom enables organizations to provide outstanding customer experiences across all channels and improve their overall performance.

RingCentral

RingCentral Contact Centre is a cloud solution, for the digital era, that offers powerful omni-channel capabilities. Coupled with workforce optimisation, it helps ensure maximum efficiency and increased customer experience.

Silver Partners