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Main Sponsor

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Ctalk

Ctalk specialises in Inbound and Outbound Contact Centre services. Ctalk provide solutions encompassing the following technologies: ACD; IVR; Speech Recognition; Automated Email Distribution; Web Chat; Outbound Dialling; Call and Screen Recording; CRM/Database Integration; Supervisor Monitoring and Analysis tools; Remote Home Worker capability and a Comprehensive Reporting Suite.

Gold Partners

Altitude Software

Our mission is to empower all organizations to build great Customer Experiences.
We are a global provider of omnichannel contact centre solutions. Our solutions help organizations, regardless of the sector, unify all customer interactions and become more customer-centric.

CallMiner

CallMiner is the recognised industry leader in AI Fueled Speech Analytics with a broad suite of post contact, real-time and multi-channel products driving sustainable ROI by improved agent performance and ideal contact centre outcomes.

Centrecom

With 30 years’ experience as a Customer Service Centre of Excellence, located in the hub of the Mediterranean, Centrecom offers a variety of BPO solutions specialising in multi-lingual and omni-channel Customer Support Services, Back Office and Document Management Services, KYC and Fraud Prevention Services, and much more.

Coople

Recruiting made easy. With thousands of skilled Cooplers on our platform, Coople connects people with companies looking to recruit flexible, part-time and long-term staff.

Content Guru

Our goal is to make engagement easy for clients and their customers. Content Guru delivers cloud communications solutions that help organisations provide the best customer engagement and experience.

Daisy Corporate Services

Talking to your customers and your teams has never been more complex. Or more important. From a web search to a web chat; from a voice call to social media – you need to be able to handle them all, from one central view. Join those dots with Daisy Corporate Services, and watch your levels of cohesion soar.

Diabolocom

Diabolocom offers an omnichannel augmented customer interaction management solution in the cloud for customer service and sales teams. Thanks to its fast-to-deploy, intuitive interface, and local business support, Diabolocom enables companies to offer superior customer experience and improve their operational efficiency.

Foehn

Foehn provides cloud contact centres and unified communications to the private and public sec-tors.
In addition to our cloud contact centre products, we combine a full range of telecommunications products and professional services for the complete solution.

Genesys

Genesys® powers the world’s best customer experiences, across every channel, on-premise and in the cloud. Great business outcomes and lasting customer relationships begin at genesys.com

HGS

A global leader in business process management (BPM) and optimising the customer experience lifecycle, HGS is helping make its clients more competitive every day.

IFS

Transform your contact centre with IFS Customer Engagement: combining Omni-channel contact technology with Customer Service CRM software in a uniquely configurable, AI-powered agent desktop.

IP Integration Limited

With innovation in our DNA, we deploy pioneering solutions to help create the smartest, most efficient Contact Centres in the world. Optimised hubs that offer a more satisfying, more cost-effective customer and employee experience.

MARKETii

Leading global Customer Experience Insight company providing unified solutions across email, web, phone, embedded, IVR, QR, SMS and over 25 Native languages. Turning insight into action through real-time dashboards, reporting and analytics.

Odigo

Odigo helps large organisations connect with individuals through world-class, cloud-based contact centre solutions. Our cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for your customers and a satisfying, engaging experience for your service agents.

QContact

QContact brings all your calls, emails, text messages and social interactions into one unified interface. With inbound, outbound dialler and AI technologies, QContact is the complete cloud-based communications platform.

Performance Telecom

Performance Telecom provides a suite of award-winning solutions and telecom services to businesses and contact centres. We partner with our customers to help solve many of their most complex challenges.

Synthetix

Synthetix are leaders in conversational AI including, Live Chat, Call-back, Intelligent FAQ Search, Intelligent Web and Agent Knowledge for brands like Toyota, Boots, Virgin Holidays and esure.

Ultracomms

Ultracomms is a leading provider of secure, compliant, omni-channel contact centre management with award-winning PCI DSS Level 1 certified secure payments to help clients maximise performance, improve customer experience and reduce organisational risk.

Silver Partners