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Call Centre & Customer Services Summit

Meet all your call centre solutions in one place this April

960 640 Stuart O'Brien

Sourcing new suppliers can be tough and time consuming. But the Call Centre & Customer Services Summit enables you to do it all in one place, in two working days.

29 & 30 April 2019 – Radisson Blu Hotel, London Stansted

This event will give you the opportunity to meet with innovative and budget-saving suppliers, face-to-face, based on your own individual requirements.

No time wasted. And no hard sell.

It’s free for you to attend and lunch and refreshments is included.

But you should register your FREE place now to avoid disappointment.

These are the companies and their solutions you can expect to meet…

8×8 – VoIP & Contact Centre Solutions

Altitude Software – Contact Centre & Customer Engagement Solutions

Arise – Outsourced Home Working Solutions & Platforms

Aspect – Customer Engagement Solutions

BICS SA – Unified Communications: Mobile DID, SIP, Trunking & Global Connectivity

Call Miner – Customer Engagement & Speech Analysis

Capgemini – Cloud Contact Centre & Digital Communications

Clarabridge – Contact Centre Solutions

Ctalk – Contact Centre Software

Diabolocom – Cloud Contact Centre Solution & Telecom Operator

Foehn – Unified Communications & Contact Centre Solutions

Genesys – One Stop CC Solutions

I2x – Speech Analytics & Customer Engagement Software

IFS mplsystems – Omni-Channel Contact Centre Software, Unified CRM Desktop Solutions, AI, Chatbots & Self Service

IMI Mobile – Customer Engagement Solutions

Inisoft/KURA – Contact Centre Software Business & Customer Management Outsourcing

LogMein – Cloud-Based Remote Connectivity for Collaboration, IT Management & Customer Engagement

MaxContact – Omni-Channel Cloud Contact Centre Solutions, Self Service & PCI Payment Automation, WFM, Speech Analytics

Mpi Contact – Outsourced Contact Centre Solutions

Natterbox – Contact Centre & Cloud PBX for Salesforce

Noble Systems – Contact Centre, WFM &n Analytics Solutions

Performance Telecom – Telecom Solutions

Pipkins – Workforce Management

Plantronics – Audio Communications Equipment

Pole To Win – Quality Assurance & Customer Experience

Premier CX – Contact Centre Audio & Customer Experience

Puzzel – Omni-Channel Contact Centre Solutions

Refract – Quality Assurance/Monitoring & Coaching Software, AI, Speech Analytics

Salesforce – CRM Software & Cloud Computing Solutions

Synthetix – Multi-Channel Web Self-Service Customer Service Software

TAO Leadership – People Analytics & Behaviour Change

Transversal – Knowledge Solutions for Contact Centres & Customer Experience

Ultra Comms – Omni-Channel Customer Contact & PCI DSS Accredited Secure Payment Solutions

Volt Delta – Multi-Channel Cloud Contact Centre

This is ‘speed dating’ for business, and you’ll also have the opportunity to attend inspirational seminar sessions and network with like-minded professionals throughout the event.

Plus overnight accommodation, all meals and refreshments and an invitation to our gala diner with entertainment are all included with your ticket.

Places are limited, so register your free place here or contact Tiffany Cox on 01992 374087 / t.cox@forumevents.co.uk to find out more.

To attend as a supplier, call Gayle Buckland on 01992 374063 or email g.buckland@forumevents.co.uk.

For more information, visit www.callcentresummit.co.uk.

Looking for new customer service solutions? Start right here…

960 640 Stuart O'Brien

We understand that your time is precious, that sourcing new suppliers is tough. The Call Centre & Customer Services Summit is our solution.

29 & 30 April 2019 – Radisson Blu Hotel, London Stansted

This two-day event will give you the opportunity to meet with innovative and budget-saving suppliers, face-to-face, based on your own individual requirements.

No time wasted. And no hard sell.

It’s free for you to attend and lunch and refreshments is included.

But you should register your FREE place now to avoid disappointment.

These are the companies and their solutions you can expect to meet…

8×8 – VoIP & Contact Centre Solutions

Altitude Software – Contact Centre & Customer Engagement Solutions

Arise – Outsourced Home Working Solutions & Platforms

Aspect – Customer Engagement Solutions

BICS SA – Unified Communications: Mobile DID, SIP, Trunking & Global Connectivity

Call Miner – Customer Engagement & Speech Analysis

Capgemini – Cloud Contact Centre & Digital Communications

Clarabridge – Contact Centre Solutions

Ctalk – Contact Centre Software

Diabolocom – Cloud Contact Centre Solution & Telecom Operator

Foehn – Unified Communications & Contact Centre Solutions

Genesys – One Stop CC Solutions

I2x – Speech Analytics & Customer Engagement Software

IFS mplsystems – Omni-Channel Contact Centre Software, Unified CRM Desktop Solutions, AI, Chatbots & Self Service

IMI Mobile – Customer Engagement Solutions

Inisoft/KURA – Contact Centre Software Business & Customer Management Outsourcing

LogMein – Cloud-Based Remote Connectivity for Collaboration, IT Management & Customer Engagement

MaxContact – Omni-Channel Cloud Contact Centre Solutions, Self Service & PCI Payment Automation, WFM, Speech Analytics

Mpi Contact – Outsourced Contact Centre Solutions

Natterbox – Contact Centre & Cloud PBX for Salesforce

Noble Systems – Contact Centre, WFM &n Analytics Solutions

Performance Telecom – Telecom Solutions

Pipkins – Workforce Management

Plantronics – Audio Communications Equipment

Pole To Win – Quality Assurance & Customer Experience

Premier CX – Contact Centre Audio & Customer Experience

Puzzel – Omni-Channel Contact Centre Solutions

Refract – Quality Assurance/Monitoring & Coaching Software, AI, Speech Analytics

Salesforce – CRM Software & Cloud Computing Solutions

Synthetix – Multi-Channel Web Self-Service Customer Service Software

TAO Leadership – People Analytics & Behaviour Change

Transversal – Knowledge Solutions for Contact Centres & Customer Experience

Ultra Comms – Omni-Channel Customer Contact & PCI DSS Accredited Secure Payment Solutions

Volt Delta – Multi-Channel Cloud Contact Centre

This is ‘speed dating’ for business, and you’ll also have the opportunity to attend inspirational seminar sessions and network with like-minded professionals throughout the event.

Plus overnight accommodation, all meals and refreshments and an invitation to our gala diner with entertainment are all included with your ticket.

Places are limited, so register your free place here or contact Tiffany Cox on 01992 374087 / t.cox@forumevents.co.uk to find out more.

To attend as a supplier, call Gayle Buckland on 01992 374063 or email g.buckland@forumevents.co.uk.

For more information, visit www.callcentresummit.co.uk.

Call Centre & Customer Services Summit – Everything you need to know

960 640 Stuart O'Brien

Are you free on April 29th & 30th 2019? Join us at the Call Centre & Customer Services Summit!

This is a bespoke and highly-targeted two-day event created specifically for senior customer service professionals like you.

And it’s is entirely FREE for you to attend.

When: 29 & 30 April 2019

Where: Radisson Blu Hotel, London Stansted

Format: Corporate ‘speed-dating’. As our VIP guest, you will be provided with a bespoke itinerary of pre-arranged, 1-2-1 meetings with suppliers relevant to your requirements. A series of seminars will also be hosted throughout the day, while overnight accommodation, lunch and refreshments, plus an invitation to our gala dinner with entertainment, is complimentary.

Who Attends: Senior customer service professionals, with registered delegates representing the likes of Allianz Insurance, BT, Bionical, DAZN, Dignity, Ezugi, Farrow & Ball, GT Railway, Homeserve, Leeds Teaching Hospital, Legal & General Home Finance, PWC, Slater & Gordon, Tenancy Deposit Scheme, Thames Water, Virgin Media, Wiltshire Police and many more.

To secure a complimentary delegate place, call Tiffany Cox on 01992 374087 or email j.stanford@forumevents.co.uk.

To attend as a supplier, call Gayle Buckland on 01992 374063 or email g.buckland@forumevents.co.uk.

For more information, visit www.callcentresummit.co.uk.

SAVE THE DATE: Call Centre & Customer Services Summit – Spring 2019

960 640 Stuart O'Brien

Registration is now open for VIP delegate spaces and supplier stands at the Call Centre & Customer Services Summit, which takes place on April 8th& 9th2019 at the Radisson Blu Hotel, London Stansted.

The Summit is a highly focused event that brings customer care professionals together for one-to-one business meetings, interactive seminars and valuable networking opportunities.

Throughout this two-day event delegates will meet with credible solution providers who will be able to talk through projects, concerns and obstacles, offering the best advice as well cost saving solutions.

Attendees will also learn about the latest customer care trends in educational seminar sessions led by some of the industry’s leading lights.

Here’s what delegates thought of September’s Manchester event:

‘A well organised and insightful event, well-paced. The right mix of networking and supplier meetings. Also, the social evening event is a great opportunity to relax.’– Slater and Gordon

‘A great opportunity to network and talk “shop” with like-minded people from the industry and find out what’s new out there.’– Legal and General

‘The Summit is an incredible opportunity for networking and sourcing suppliers. The Forum Team are very accommodating and professional.’– Hamleys

‘Good way of getting up to date with technology without wasting hours of time on presentations.’– Betvictor

‘The event was fantastically set up with a format that facilitated positive decisions about opportunities and how supplier solutions could compliment the contact centre.’– Express Gifts

Sarah Hendy, Managing Director at Forum Events, said: “We know time is precious for customer care professionals, so that’s why we put everything under one roof – delegates and suppliers tell us who they want to meet with and we handle all the details.

“The Summit is also a tremendous opportunity to learn new skills and network with peers – we look forward to welcoming everyone on the day.”

To secure a complimentary delegate place, call Tiffany Cox on 01992 374087 or email j.stanford@forumevents.co.uk.

To attend as a supplier, call Gayle Buckland on 01992 374063 or email g.buckland@forumevents.co.uk.

For more information, visit www.callcentresummit.co.uk.

Call Centre & Customer Services Summit – Last few places!

960 640 Stuart O'Brien

Time is running out to secure the remaining complimentary VIP delegate spaces and supplier stands at the Call Centre & Customer Services Summit, which takes place on September 17th& 18that the Hilton Manchester Deansgate.

The Summit is a highly-focused event that brings customer care professionals together for one-to-one business meetings, interactive seminars and valuable networking opportunities.

Over two days delegates will meet with credible suppliers who will be able to talk through projects, concerns and obstacles, offering the best advice as well cost saving solutions.

Confirmed suppliers include 8×8, Arise, Aspect, Capgemini, Ctalk, Genesys, IFS mplsystems, Inisoft/KURA, LogMein, Mary Gober, Natterbox, Noble Systems, Performance Telecom, Plantronics, Pole To Win, Premier CX, Puzzel, QuickScripts, Synthetix, The Contact Centre, Tao Leadership, Transversal and more.

Confirmed delegates include representatives from Apello, Anglian Home Improvements, Bet Victor, Barclays Bank, British Airways, Capita, Co-Op Bank, Environment Agency, NHS Ambulance Service, Financial Times, Legal & General, London Borough of Hounslow, Ocado, Santander, Shop Direct, The Hut Group, Virgin Holidays, Whirlpool and more.

Delegates will also learn about the latest customer care trends in educational seminar sessions led by some of the industry’s leading lights, including a keynote from Philip Cripps, Chief Executive at Thameside International, addressing how you can attract and retain employees using more effective communication. Other sessions include:-

Is The Voice In Customer Contact Centres Dead?

Nicola Collister, Managing Director & Founder, Custerian

What Are Contact Centres Doing Right Now?

Jonty Pearce, Editor, Call Centre Helper

The Need For Speed: How To Adapt And React To Ever-Changing Customer Demands

Ian Lycett, IT Configuration Senior Manager, Nationwide Building Society

Gayle Buckland, Event Manager at Forum Events, said: “We’ve been overwhelmed by demand for our second event of the year, following April’s successful London Summit – we look forward to welcoming everyone to Manchester for two days of business and networking.”

To secure a complimentary delegate place, call Tiffany Cox on 01992 374087 or email t.cox@forumevents.co.uk.

To attend as a supplier, call Gayle Buckland on 01992 374063 or email g.buckland@forumevents.co.uk.

For more information, visit www.callcentresummit.co.uk.

Join BA, Santander & The Hut Group at the Call Centre & Customer Services Summit

960 640 Stuart O'Brien

There have 65+ senior call centre and customer services professionals attending this autumn’s Call Centre & Customer Services Summit.

It’s FREE to attend – would you like to join them?

The Call Centre & Customer Services Summit is a unique two-day event that will give you the opportunity to meet new budget-saving suppliers, gain new insights via a series of seminars, and allow you to network with fellow professionals.

It takes place on September 17th & 18th at the Hilton Manchester, Deansgate and is entirely FREE for you to attend.

Your VIP ticket also includes overnight accommodation, all meals and refreshments, plus an invitation to our gala dinner with entertainment.

Simply register your place here.

Attending benefits include:-

· Talk face-to-face with innovative and budget-saving suppliers for a series of pre-arranged meetings.
· Attend insightful and inspirational seminar sessions.
· Network with like-minded peers.
· Enjoy full complimentary hospitality, including overnight accommodation, all meals and refreshments, plus an invitation to our gala dinner with entertainment.

We have just 65 places available so register today.

Alternatively, contact Tiffany Cox on 01992 374087 / t.cox@forumevents.co.uk to find out more.

Call Centre & Customer Services Summit – Secure your free place today

960 640 Stuart O'Brien

Your time is precious – and the Call Centre & Customer Services Summit is the solution to all your needs.

Plus, you can attend the leading event for the customer care industry completely free of charge.

The Summit takes place on September 17th & 18th at the Hilton Deansgate, giving call centre and customer service professionals in the north of England the opportunity to source news suppliers and network with fellow professionals in one place, over just two days.

Simply register your place here.

Attending benefits include:-

· Talk face-to-face with innovative and budget-saving suppliers for a series of pre-arranged meetings.
· Attend insightful and inspirational seminar sessions.
· Network with like-minded peers.
· Enjoy full complimentary hospitality, including overnight accommodation, all meals and refreshments, plus an invitation to our gala dinner with entertainment.

We have just 65 places available so register today.

Alternatively, contact Jessie Irving on 01992 374090 / j.irving@forumevents.co.uk to find out more.

Call Centre & Customer Services Summit – Save the date!

960 640 Stuart O'Brien

Your time is precious – and the Call Centre & Customer Services Summit is the solution to all your needs.

Plus, you can attend the leading event for the customer care industry completely free of charge.

The Summit takes place on September 17th & 18th at the Hilton Deansgate, giving call centre and customer service professionals in the north of England the opportunity to source news suppliers and network with fellow professionals in one place, over just two days.

Simply register your place here.

Attending benefits include:-

· Talk face-to-face with innovative and budget-saving suppliers for a series of pre-arranged meetings.
· Attend insightful and inspirational seminar sessions.
· Network with like-minded peers.
· Enjoy full complimentary hospitality, including overnight accommodation, all meals and refreshments, plus an invitation to our gala dinner with entertainment.

We have just 65 places available so register today.

Alternatively, contact Jessie Irving on 01992 374090 / j.irving@forumevents.co.uk to find out more.

Network with your peers at the Call Centre & Customer Services Summit

960 640 Stuart O'Brien

You can attend the leading event for the customer care industry completely free of charge – sign up today!

The Summit takes place on September 17th & 18th at the Hilton Deansgate, giving call centre and customer service professionals in the north of England the opportunity to source news suppliers and network with fellow professionals in one place, over just two days.

Simply register your place here.

Attending benefits include:-

· Talk face-to-face with innovative and budget-saving suppliers for a series of pre-arranged meetings.
· Attend insightful and inspirational seminar sessions.
· Network with like-minded peers.
· Enjoy full complimentary hospitality, including overnight accommodation, all meals and refreshments, plus an invitation to our gala dinner with entertainment.

We have just 65 places available so register today.

Alternatively, contact Jessie Irving on 01992 374090 / j.irving@forumevents.co.uk to find out more.

Call Centre & Customer Services Summit – All your needs in one place

960 640 Stuart O'Brien

The leading event for the customer care industry is heading to Manchester this autumn – and it’s totally free for you to attend.

The Summit takes place on September 17th & 18th at the Hilton Deansgate, giving call centre and customer service professionals in the north of England the opportunity to source news suppliers in one place, over just two days.

Simply register your place here.

Attending benefits include:-

· Talk face-to-face with innovative and budget-saving suppliers for a series of pre-arranged meetings.
· Attend insightful and inspirational seminar sessions.
· Network with like-minded peers.
· Enjoy full complimentary hospitality, including overnight accommodation, all meals and refreshments, plus an invitation to our gala dinner with entertainment.

We have just 65 places available so register today.

Alternatively, contact Jessie Irving on 01992 374090 / j.irving@forumevents.co.uk to find out more.