Do you provide Agent Coaching & Monitoring solutions? We want to hear from you!https://callcentresummit.co.uk/wp-content/uploads/2019/01/Coaching-Monitoring.jpg 960 640 Stuart O'Brien Stuart O'Brien https://secure.gravatar.com/avatar/9defd7b64b55280442ad2d7fb546a9db?s=96&d=mm&r=g
Each month on Call Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in January we’re focussing on Agent Coaching & Monitoring solutions.
It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today.
So, if you’re a supplier of Agent Coaching & Monitoring solutions and would like to be included as part of this exciting new shop window, we’d love to hear from you – for more info, contact Gayle Buckland on firstname.lastname@example.org.
Here are the areas we’ll be covering, month by month:
Jan – Agent Coaching & Monitoring
Feb – Analytics
Mar – Call Centre Technology
Apr – Automated Customer Satisfaction
May – Social Media
Jun – Artificial Intelligence
Jul – Virtual Call/Contact Centres
Aug – Training & Development
Sep – Knowledge Management
Oct – Web Self Service/Chat
Nov – Display Boards
Dec – CRM
For more information on any of the above, contact Gayle Buckland on email@example.com.