80% of the cost in a contact centre is its unhappy agents. So if the burden can be reduced on them with AI, then you will also be able to reduce attrition costs, while boosting employee engagement and tenure.
Unsure how to deploy chatbots and AI in the contact centre and of how they fit best alongside your customer service agents?
This paper from IFS-mplsystems explores the adoption of AI in customer service to date and also where it offers the most benefits. It provides practical guidance for customer service leaders to understand how to best progress your AI projects.
This paper will provide the answers that you are looking for before it’s too late. Download here.