Call Centres Briefing is a digital platform providing news and analysis
from the worlds of call centres & customer care
Born out of the success of our existing and ever-growing events portfolio, Call Centres Briefing delivers the latest industry news, recruitment opportunities and event information directly to your inbox and browser.
Belfast call centre worker faces disciplinary action over lice
960 643 Toby Cruse

A Belfast call centre worker faces disciplinary action for gross misconduct after…

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Ventrica creates 400 new jobs in Southend
960 540 Toby Cruse

Ventrica has announced plans for extra capacity at a new site in…

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WEBINAR: The People Factor – Register today!
960 640 Toby Cruse

It’s generally agreed that the role of people in a contact centre…

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21% of firms fail to respond to live chat support
960 301 Toby Cruse

A study involving businesses based in the US and Europe, including both…

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Ask Ten
WEBINAR: Ideas for successful management and leadership
960 640 Toby Cruse

Successful management and leadership have never been a greater challenge. Managing and…

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