A highly focused event that brings together buyers and suppliers, the Summit consists of one-to-one business meetings, interactive seminars and valuable networking opportunities – in less than two days!
29th – 30th April 2019
16th – 17th September 2019
The Call Centre & Customer Services Summit is an amazing opportunity for collaboration between those working in the industry, and those who provide the latest and greatest products and services to contact centre and customer service professionals.
- »Giosg Interaction Designer makes it easy for everyone to build and publish interactive content
- »Centralized or de-centralized WFM: 5 ways to strike the perfect balance
- »INDUSTRY SPOTLIGHT: SmartScribe
- »Introducing ERROL – The fun way to embed Learning & Knowledge
- »Digital Customer Engagement Summit – Everything you need to know
- »The countdown is on… last 2 free VIP tickets for the Call Centre & Customer Services Summit
- »Consumers love messaging for customer care… but hate its experience silo
- »The Virtual Agent: Finding the balance between man and machine
- »CASE STUDY: Blackpool Costal Housing Leadership Programme
- »Tailor the Digital Customer Engagement Summit experience to suit you
- »Are you ready for the Call Centre & Customer Services Summit?
- »CASE STUDY: Increasing conversions at Agria Pet Insurance
- »Industry Spotlight: Fusion Contact Centre – Ultimate Unified Desktop
- »CallMiner speeds up insight from unsolicited feedback
- »Do you provide Automated Customer Satisfaction solutions? We want to hear from you!
‘Excellent Summit with genuine buyers and senior people seeing what is new for forthcoming projects; no time wasters.’
‘Very well organised and enjoyable experience, leaving you feeling valued and motivated. Excellent networking opportunity.’
‘We found the Summit to be an excellent investment of our time; a pleasant and productive way to meet new customers.’
‘Very interesting and informative event.’
‘As always, the Summit delivered great meetings with decision makers; this event gets better every year’
‘Fantastic event! Well organised; definitely will attend future ones.’
‘Another great bunch of interested, potential customers, ready for follow-up meetings.’
‘Fully packed event, with lots of food for thought. Well organised and facilitated; great event to make new connections.’