A highly focused event that brings together buyers and suppliers, the Summit consists of one-to-one business meetings, interactive seminars and valuable networking opportunities – in less than two days!
29th – 30th April 2019
16th – 17th September 2019
The Call Centre & Customer Services Summit is an amazing opportunity for collaboration between those working in the industry, and those who provide the latest and greatest products and services to contact centre and customer service professionals.
- »UK customers now contact brands nearly half a billion times every month
- »Your personal invitation to meet customer experience experts
- »CX specialist Ember Group acquired by Davies Group
- »A night to celebrate – book your Call Centre & Customer Services Christmas Party ticket today!
- »Not valuing customers ‘leads to $136 billion switching epidemic’ in US
- »Web chat high on UK financial services agenda
- »INDUSTRY SPOTLIGHT: Jabra Engage Series – Boost customer satisfaction with the world’s most powerful professional wireless headsets
- »GUEST BLOG: Live Chat… All talk?
- »INDUSTRY SPOTLIGHT: Storacall Star Advanced Replay – A new search and replay module for the ST range of call recorders
- »FREE SOFTWARE: EvaluAgent launch free quality monitoring software
- »GUEST BLOG: From reactive to predictive – The AI-driven service revolution
- »INDUSTRY SPOTLIGHT: Storacall Advanced Replay
- »GUEST BLOG: Omni-channel – 3 ways to get there
- »Thomas Cook adopts NICE Robotic Process Automation for customer experience
- »GUEST BLOG: Ensuring the ROI of adding Artificial Intelligence
‘Excellent Summit with genuine buyers and senior people seeing what is new for forthcoming projects; no time wasters.’
‘Very well organised and enjoyable experience, leaving you feeling valued and motivated. Excellent networking opportunity.’
‘We found the Summit to be an excellent investment of our time; a pleasant and productive way to meet new customers.’
‘Very interesting and informative event.’
‘As always, the Summit delivered great meetings with decision makers; this event gets better every year’
‘Fantastic event! Well organised; definitely will attend future ones.’
‘Another great bunch of interested, potential customers, ready for follow-up meetings.’
‘Fully packed event, with lots of food for thought. Well organised and facilitated; great event to make new connections.’