Call Centres Briefing is a digital platform providing news and analysis
from the worlds of call centres & customer care
Born out of the success of our existing and ever-growing events portfolio, Call Centres Briefing delivers the latest industry news, recruitment opportunities and event information directly to your inbox and browser.
Customer Care
GUEST BLOG: How to avoid the cost of a disgruntled customer
960 640 Stuart O'Brien

Customers are paramount to business success. Ensuring your business maintains customer satisfaction throughout…

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Kirsty Ferguson Premier CX
Q&A: Five minutes with… Kirsty Ferguson, Premier CX
960 640 Stuart O'Brien

In a new regular feature, we talk to some of the leading…

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NEW REPORT: The Future Workforce – Leaders are you Listening?
1024 535 Stuart O'Brien

Towards the end of last year, Kura and Inisoft teamed up with…

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GUEST BLOG: How outbound dialling can work for your company
960 640 Stuart O'Brien

Christian Thorsurd, product manager at telecommunications service provider, Puzzel, explains how outbound dialling…

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Gayle Buckland
Portfolio Sales Manager
01992 374063

For more information on Briefing editorial, please contact:

Stuart O’Brien
01992 374100