Call Centres Briefing is a digital platform providing news and analysis
from the worlds of call centres & customer care
Born out of the success of our existing and ever-growing events portfolio, Call Centres Briefing delivers the latest industry news, recruitment opportunities and event information directly to your inbox and browser.
Customer Care
GUEST BLOG: How to avoid the cost of a disgruntled customer
960 640 Stuart O'Brien

Customers are paramount to business success. Ensuring your business maintains customer satisfaction throughout…

read more
Kirsty Ferguson Premier CX
Q&A: Five minutes with… Kirsty Ferguson, Premier CX
960 640 Stuart O'Brien

In a new regular feature, we talk to some of the leading…

read more
NEW REPORT: The Future Workforce – Leaders are you Listening?
1024 535 Stuart O'Brien

Towards the end of last year, Kura and Inisoft teamed up with…

read more
GUEST BLOG: How outbound dialling can work for your company
960 640 Stuart O'Brien

Christian Thorsurd, product manager at telecommunications service provider, Puzzel, explains how outbound dialling…

read more

For more information on advertising in Briefing, please contact:

Gayle Buckland
Portfolio Sales Manager
g.buckland@forumevents.co.uk
01992 374063

For more information on Briefing editorial, please contact:

Stuart O’Brien
Editor
stuart.obrien@mimrammedia.com
01992 374100