Call Centres Briefing is a digital platform providing news and analysis
from the worlds of call centres & customer care
Born out of the success of our existing and ever-growing events portfolio, Call Centres Briefing delivers the latest industry news, recruitment opportunities and event information directly to your inbox and browser.
GUEST BLOG: Top tips for deploying AI in your contact centre
960 640 Stuart O'Brien

Jonathan Sharp, Director, Britannic Technologies Artificial Intelligence (AI) has been around for…

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GUEST BLOG: Chatbots – should we believe the hype?
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By James Rein, Senior Account Manager, Adexchange Probably, yes. If you’re responsible for…

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Call Centre & Customer Services Summit – Last few places!
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Time is running out to secure the remaining complimentary VIP delegate spaces…

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GUEST BLOG: The foundational pillars of omnichannel success
960 640 Stuart O'Brien

By IFS | mplsystems Many organisations want to provide an omnichannel experience,…

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Stuart O’Brien
01992 374100