Call Centres Briefing is a digital platform providing news and analysis
from the worlds of call centres & customer care
Born out of the success of our existing and ever-growing events portfolio, Call Centres Briefing delivers the latest industry news, recruitment opportunities and event information directly to your inbox and browser.
IMImobile
FREE DOWNLOAD: Digital Consumer Interaction Report
960 640 Stuart O'Brien

The IMImobile Digital Consumer Interaction Report presents findings into the customer service…

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Ember Services
Demystifying Speech Analytics and BI for contact centres
960 640 Stuart O'Brien

Effective change in your contact centre has to be based on hard…

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Inisoft
WHITE PAPER: Are you a Customer Service Leader or Laggard?
960 640 Stuart O'Brien

Part 1: A leader’s perspective on the industry Kura and Inisoft have…

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100 Virgin Media call centre workers face redundancy
960 640 Stuart O'Brien

Staff at a Sunderland call centre run by Virgin Media have been…

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Eptica
New Eptica Study: The Changing Face of Chat
960 640 Stuart O'Brien

How Chat can bring value to your customers and your business? The…

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Centrelink move to privatise call centre condemned
960 640 Stuart O'Brien

Australian Human Services Minister Alan Tudge has announced that Serco Citizen Services,…

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For more information on advertising in Briefing, please contact:

Gayle Buckland
Portfolio Sales Manager
g.buckland@forumevents.co.uk
01992 374063

For more information on Briefing editorial, please contact:

Stuart O’Brien
Editor
stuart.obrien@mimrammedia.com
01992 374100