Call Centres Briefing is a digital platform providing news and analysis
from the worlds of call centres & customer care
Born out of the success of our existing and ever-growing events portfolio, Call Centres Briefing delivers the latest industry news, recruitment opportunities and event information directly to your inbox and browser.
Ericsson in hot water over O2 data outage
960 640 Stuart O'Brien

O2 is reported to be seeking millions of pounds in damages from…

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Teleopti
Support Services Group deploys Teleopti Workforce Management
960 640 Stuart O'Brien

Support Services Group has successfully deployed real-time, cloud-based Teleopti Workforce Management (WFM)…

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Are you one of our VIP customer care professionals?
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Would you like to join 65 other senior call centre and customer…

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Impact of bad customer service on retailers revealed
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Nearly six in ten (59%) consumers have stopped shopping with a retailer…

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55% of UK contact centres expect lower live call volumes in 2019
960 640 Stuart O'Brien

The majority of contact centre operations expect their live inbound call volumes…

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For more information on advertising in Briefing, please contact:

Gayle Buckland
Portfolio Sales Manager
g.buckland@forumevents.co.uk
01992 374063

For more information on Briefing editorial, please contact:

Stuart O’Brien
Editor
stuart.obrien@mimrammedia.com
01992 374100