Call Centres Briefing is a digital platform providing news and analysis
from the worlds of call centres & customer care
Born out of the success of our existing and ever-growing events portfolio, Call Centres Briefing delivers the latest industry news, recruitment opportunities and event information directly to your inbox and browser.
Omni-Agents – Fact of fiction?
960 640 Stuart O'Brien

As the great multi-skilling debate continues, Tommy Palomäki of Teleopti outlines the…

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